Pengaruh Employee engagement dan Leader member exchange Terhadap Kinerja Dengan Mediasi Organizational citizenship behavior
(Studi Kasus Pada KPP Pratama Semarang Candisari)
Keywords:
Employee engagement, Leader member exchange, Organizational citizenship behavior, Kinerja
Abstract
Tujuan dari penelitian ini adalah menguji pengaruh employee engagement dan leader member exchange terhadap organizational citizenship behavior, serta employee engagement, leader member exchange dan organizational citizenship behavior terhadap kinerja baik secara langsung maupun melaui mediasi. Penelitian dilakukan dengan total sampling kepada pegawai KPP Pratama Semarang Candisari sebanyak 102 orang. Teknik analisis untuk uji pengaruh langsung menggunakan regresi linier berganda, sedangkan uji mediasi menggunakan sobel test. Hasil pengujian membuktikan bahwa employee engagement dan leader member exchange secara parsial mempunyai pengaruh langsung secara positip dan signifikan terhadap organizational citizenship behavior. Begitu pula untuk employee engagement dan organizational citizenship behavior secara parsial mempunyai pengaruh langsung secara positip dan signifikan terhadap kinerja. Berbeda halnya dengan leader member exchange tidak berpengaruh terhadap kinerja. Uji sobel membuktikan bahwa organizational citizenship behavior terbukti memediasi pengaruh employee engagement dan leader member exchange terhadap kinerja.
References
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Tran, Quynh. 2018. Employee engagement. How does the organization increase engagement? – From the viewpoint of HR representatives in Finlan. Thesis. Abo Akademi University.
Peraturan Pemerintah Republik Indonesia Nomor 30 Tahun 2019 Tentang Penilaian Kinerja Pegawai Negeri Sipil.
Peraturan Menteri Keuangan Republik Indonesia Nomor 55/PMK.01/2007 Tentang Organisasi dan Tata Kerja Instansi Vertikal Direktorat Jenderal Pajak.
Prabasari, I Gusti Agung Maya; Luh Kadek Budi Martini dan Nengah Suardika. 2018. The Effect of Communication and Employee engagement on Organizational citizenship behavior and Employee Performance in Employees PT. PLN (Persero) Distribution of Bali. International Journal of Contemporary Research and Review. Volume 09. Issue 08. ISSN 0976–4852. DOI: https://doi.org/10.15520/ijcrr/2018/9/08/586.
Priyono, Bambang Suko; Lilik Lestari dan Lieliana. 2017. The Role of Work Satisfaction As Intervening Variabel In The Influence Of Employee engagement And Competency To Performance. The Sixth International Conference on Entrepreneurship and Business Management (ICEBM 2017). Hanoi, Vietnam – November 16-17, 2017. ISSN: 2598-7976. e-ISSN: 2598-7968.
Prottas; Robert B. Willumstad; dan Robert B. Willumstad. 2018. Behavioral Integrity, Engagement, Organizational citizenship behavior, and Service Quality in a Healthcare Setting. Foundation of the American College of Healthcare Executives. Volume 63, Number 6. November/December 2018. DOI: 10.1097/JHM-D-17-00134.
Azizah, Azmi dan Aurik Gustomo.2020. The Influence of Employee engagement to Employee Performance At PT Telkom Bandung. Journal Of Business and Management. Vol. 4, No.7, 2015: 817-829.
Bestyasamala, Erika. 2018. The Influence of Emotional Intelligence and Organizational citizenship behavior Towards Officer Performance With The Organization And Religiosity As A Moderating Variabel (Study On The Employees Of The Education And Culture Department In Demak). International Jurnal of Islamic Business Ethics (IJIBE). Vol. 3 No. 1 March 2018.
Fikarlo, Redy; Erni Masdupi dan Syahrizal. 2018. The Effect of Career Development and Leader-Member Exchange (LMX) on Employee Performance of Padang City PDAM with Motivation as Intervening Variabels. International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). volume 64. http://creativecommons.org/licenses/by-nc/4.0/.
Ghozali, Imam. 2016. Aplikasi Analisis Multivariate Dengan Program IBM SPSS 23, Edisi 8, Universitas Diponegoro, Semarang.
Jr. Schermerhorn. 2002. Managing Organizational Behavior, Fifth Edition. Canada. John Wiley & Sons, Inc
Kasinathan, S. and M. Rajee. 2016. Impact of Employee engagement on Organizational Citizenship Behaviour (OCB) through Engagement Drivers. Indo-Global Journal of Applied Management Science.Vol. 4. No. 3. Pp. 44-47.
Kilonzo, Timothy Mutua; Susan Were dan Romanus Odhiambo. 2018. Influence of Employee engagement on the Performance of Teachers in Secondary Schools in Machakos County in Kenya. International Journal of Novel Research in Humanity and Social Sciences Vol. 5, Issue 1, pp: (52-71). Month: January - Feburary 2018. ISSN 2394-9694. Available at: www.noveltyjournals.com.
Kwong, Kwan Ho. 2006. The Role of Organizational citizenship behavior on Resource Exchanges and Career Growth Opportunities. Thesis. Hong Kong. The Chinese University.
Liden, R. C. dan Maslyn. J. M. 1998. Multidimensionality of LMX: An Empirical Assessment Through Scale Development. Journal of Management. Vol. 24. No. 1 (43-72).
Mahmudi, Budi dan Farida Elmi. 2020. Effect of Leader member exchange, Organizational Culture and Employee engagement On Organizational citizenship behavior (Case Study Gen Y In PERUM LPPNPI). Dinarty International Journal of Economic, Managemen, Accounting. Volume 1, Issue 1, March 2020 E-ISSN : 2721-303X, P-ISSN : 2721-3021. https://dinastipub.org/DLIFA.
Markos, S., and Sridevi, M. 2010. Employee engagement: The Key to Improving Performance. International Journal of Business and Management. Vol 5. No. 12. Pp 89-96.
Meswantri dan Awaludin. 2018. Determinant of Employee engagement and its Implications on Employee Performance. International Review of Management and Marketing. Vol 8. No 3. Pp 36-44. ISSN: 2146-4405. Available at http: www.econjournals.com.
Mguqulwa, Nomakhuze. 2008. The Relationship Between Organisational Commitment and Work Performance In an Agricultural Company. Thesis. University Of South Africa.
Nguyen, Thanh Hung. 2020. Impact of Leader-Member Relationship Quality on Job Satisfaction, Innovation and Operational Performance: A Case in Vietnam. Journal of Asian Finance, Economics and Business. Vol 7 No 6 (2020) 449 – 456. Print ISSN: 2288-4637 / Online ISSN 2288-4645. doi:10.13106/jafeb.2020.vol7.no6.449.
Newland, S. J. 2012. Organizational citizenship behavior-Individual or Organizational Citizen- Ship Behavior-Organization: Does The Underlying Motive Matter? Thesis. Bowling Green, KY: Western Kentucky University. http://digitalcommons.wku.edu/theses.
Organ, Dennis.W., Podsakof, Philip M.; MacKenzie, B.S. 1996. Organizational citizenship behavior. USA: Sage Publications.
Owor, Joseph Jakisa. 2016. Human Resource Management Practices, Employee engagement and Organizational Citizenship Behaviours (OCB) In Selected Firms in Uganda. African Journal of Business Management. Vol 10 (1). Pp. 1-12. Article Number: 984BDD357136. ISSN: 1993-8233. Doi: 10.5897/AJBM2015.7954.
Robbins, Stephen, 2007, Organizational Behavior, New Jersey, Prentice Hall.
Schaufeli, Wilmar B. and Arnold B. Bakker. 2010. Defining and Measuring Work Engagement: Bringing Clarity to the Concept. Work engagement: A handbook of essential theory and researc. Psychology Press. PP. 10–24. https://psycnet.apa.org/record/2010-06187-002.
Sun, Hyo Jung dan Hye Hyun Yoon. 2020. Linking Organizational Virtuousness, Engagement, and Organizational citizenship behavior: The Moderating Role of Individual and Organizational Factors. Journal of Hospitality & Tourism Research. Vol. XX, No. X, Month 201X, 1–26. DOI: 10.1177/1096348020963701.
Tanwar, Anjum. 2017. Impact of Employee engagement on Performance. International Journal of Advanced Engineering, Management and Science (IJAEMS). Vol 3. Issue 5. ISSN: 2454-1311. https://dx.doi.org/10.24001/ijaems.3.5.16.
Tran, Quynh. 2018. Employee engagement. How does the organization increase engagement? – From the viewpoint of HR representatives in Finlan. Thesis. Abo Akademi University.
Peraturan Pemerintah Republik Indonesia Nomor 30 Tahun 2019 Tentang Penilaian Kinerja Pegawai Negeri Sipil.
Peraturan Menteri Keuangan Republik Indonesia Nomor 55/PMK.01/2007 Tentang Organisasi dan Tata Kerja Instansi Vertikal Direktorat Jenderal Pajak.
Prabasari, I Gusti Agung Maya; Luh Kadek Budi Martini dan Nengah Suardika. 2018. The Effect of Communication and Employee engagement on Organizational citizenship behavior and Employee Performance in Employees PT. PLN (Persero) Distribution of Bali. International Journal of Contemporary Research and Review. Volume 09. Issue 08. ISSN 0976–4852. DOI: https://doi.org/10.15520/ijcrr/2018/9/08/586.
Priyono, Bambang Suko; Lilik Lestari dan Lieliana. 2017. The Role of Work Satisfaction As Intervening Variabel In The Influence Of Employee engagement And Competency To Performance. The Sixth International Conference on Entrepreneurship and Business Management (ICEBM 2017). Hanoi, Vietnam – November 16-17, 2017. ISSN: 2598-7976. e-ISSN: 2598-7968.
Prottas; Robert B. Willumstad; dan Robert B. Willumstad. 2018. Behavioral Integrity, Engagement, Organizational citizenship behavior, and Service Quality in a Healthcare Setting. Foundation of the American College of Healthcare Executives. Volume 63, Number 6. November/December 2018. DOI: 10.1097/JHM-D-17-00134.
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2022-08-15
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